Frequently Asked Questions

  1. How do I mount a Metal Plate Picture?
    Just use the magnet system included and follow the instructions. It takes 20 seconds, no power tools needed.
  2. Is the fixing system included?
    Yes. All Metal Plate Pictures comes with a magnet system. And it's free :).
  3. Do any customs fees apply?
    Depending on the destination, there is a possibility of an additional duty fee. Its amount depends on a specific countries regulations. Any costs related to customs duties shall be paid by the buyer. This is beyond our control so please be aware of possible charges.
  4. When Will My Purchase Order be sent out?
    All orders are sent out, next day, but on high volume times please allow 2 working days.
  5. Do you offer express postage?
    Yes we do, this option is in your options at the time of your purchase, please be aware we still need time to make this.
  6. What is your return policy?
    You may return your Metal Plate Print within 30 days of delivery and you will receive 100% refund. The product is eligible for return if it is in the true and original state and the magnetic system has not been used. The Metal Plate Picture needs to be sent at the customer’s cost to the address provided in the contact us or returns pages. After receiving the Metal Plate Picture the amount will be refunded to your account within 10 days. Please note that the original shipping costs won’t be refunded. Please note that return policy is not applied to custom Metal Plate Prints (custom prints are non-refundable).
  7. Can I Take magnet off the wall later on?
    Yes, just use a Paper scraper and carefully scrape off, if any residue left on the wall please use, sticky stuff remover and and soft cloth.