Payments & Charges: Detailed Information


Payments & Charges: Detailed Information - FAQsPayments & Charges: Detailed Information - FAQs

  1. What are the payment methods available for placing an order?

    At Metal Plate Pictures, we strive to offer a seamless and secure shopping experience. You can effortlessly pay for your order using various online payment methods. We accept most major credit and debit cards. Additionally, we support several renowned payment gateways for your convenience.

    If you choose to pay using currencies such as USD, GBP, EUR, SEK, CHF, DKK, or any other non-native currency, please be aware that additional charges may apply. These charges are to account for currency conversion and related fees.

    We recommend reviewing your payment details and any associated fees before finalizing your purchase. Our goal is to provide transparency and flexibility in the payment process, ensuring you can choose the method that suits you best.

    If you have any further questions or need assistance with your payment, our customer service team is always here to help.

    Read more
  2. How do I apply a discount code on my order?

    Applying a discount code to your order at Metal Plate Pictures is a simple process. When you're ready to finalize your purchase, navigate to your cart. Here, you will find a designated field for entering discount codes.

    Input the code into this box, ensuring it's entered correctly. Once you've added the code, make sure to apply it before proceeding with the checkout process. This will ensure your discount is taken into account for the final pricing.

    If you encounter any issues or need further assistance, don't hesitate to reach out to our customer service team. We're here to help ensure your shopping experience is smooth and enjoyable.

    Read more
  3. Is it possible to apply two discount codes to a single order?

    At Metal Plate Pictures, we aim to offer our customers the best value and shopping experience. However, when it comes to discount codes, only one can be applied per order.

    We do not permit the use of multiple discount codes for a single purchase. This policy ensures that our promotional offers are distributed fairly and consistently across all our customers.

    If you have multiple codes, you might consider using them on separate purchases. Remember to always check the terms and conditions of each code to maximize your savings. Our customer service team is available to assist you with any questions or clarifications regarding our discount policies.

    Read more
  4. I missed adding a discount code to my order. Can I get a refund for the difference?

    We understand the desire to maximize savings when shopping at Wall Art Galore. However, once an order is finalized and paid for, we cannot apply discount codes retroactively or refund the difference.

    If you strongly wish to utilize your discount, the only available solution is to cancel the existing order and place a new one with the discount code applied. Please note that before opting for cancellation, it's crucial to familiarize yourself with our cancellation policy to avoid any unexpected challenges or delays.

    We always recommend double-checking all details, including the application of discount codes, before finalizing any purchase. If you need further assistance or have questions about our policies, our customer service team is here to help guide you through the process.

    Read more
  5. Can I modify or add items to an existing order?

    At Metal Plate Pictures, we prioritize processing orders swiftly to ensure timely delivery to our customers. Due to this commitment, once an order is finalized and paid for, we typically do not allow modifications or additions.

    However, if you realize a change is necessary or wish to add another item, we urge you to contact us as soon as possible. We will check the status of your metal poster and determine if it has entered the manufacturing process. If it hasn't, there might be a slim chance for adjustments.

    If modifications are not feasible, the alternative is to cancel the initial order and place a new one with the desired changes. Please be aware that cancellations are governed by our cancellation policy. Given our commitment to shipping items promptly, it's crucial for our manufacturing process to remain efficient, which is why we emphasize the importance of finalizing orders carefully.

    Read more
  6. Is it possible to cancel my order?

    At Metal Plate Pictures, we understand that circumstances change and there might be situations where you'd like to cancel your order. It is indeed possible to cancel your order, but with certain conditions in place. Specifically, if your order has not yet entered the manufacturing stage, cancellation can typically be processed without any issues.

    However, once the order progresses to the manufacturing stage, we initiate the printing and preparation processes, which also involves booking shipping slots. Given this commitment to timely delivery, cancelling becomes challenging at this phase.

    If you're considering order cancellation or have queries about the process, we urge you to reach out to us promptly. We also recommend reviewing our detailed cancellation policy to understand the terms and any potential implications. Our team is always on hand to assist and provide clarity.

    Read more
  7. I have cancelled my order. When will I receive a refund?

    Upon cancelling your order, the refund will be processed and credited to your account within 14 days of the product cancellation.

    Read more
  8. Will there be a customs fee applied to my order?

    The application of a customs fee largely depends on the destination of the product delivery. Customs fees are determined by individual country regulations. Please be aware that all costs related to customs duties will be your responsibility.

    Read more
  9. Why is my payment not successful?

    Experiencing issues with payment can be frustrating, and there could be a variety of reasons for unsuccessful transactions. One common reason is the policies set by bank providers. Some banks, as part of their security measures, might restrict foreign or unfamiliar transactions to protect the account holder.

    Other potential reasons could be insufficient funds, expired credit card details, or incorrect billing information. It's also worth checking if there's a daily limit set on your card that's been exceeded. If you continue to face issues, we recommend reaching out to your bank or card provider for a clearer understanding of the problem.

    Rest assured, our payment gateway is designed to be user-friendly and secure. If you believe the issue might be on our end, please contact our customer service for assistance.

    Read more
  10. How can I track the status of my Metal Plate Pictures order?

    At Metal Plate Pictures, we understand the anticipation and excitement of receiving a new piece of art. To keep you informed every step of the way, we offer a seamless tracking system. By inputting your unique order number, you can easily monitor the real-time shipping status of your magnet mounting metal art.

    Once your order is dispatched from our facility, we ensure that a tracking number is promptly emailed to the address you provided during the checkout process. This tracking number allows you to follow the journey of your art piece, from our doors to yours, offering peace of mind and clarity.

    If you encounter any difficulties or have questions about the tracking process, our dedicated customer service team is always available to assist and guide you.

    Read more