For Hassle-Free Returns & Exchanges


For Hassle-Free Returns & Exchanges - FAQsFor Hassle-Free Returns & Exchanges - FAQs

  1. What is the return policy for Metal Plate Pictures?

    At Metal Plate Pictures, your satisfaction is our utmost priority. If, for any reason, you wish to return a Metal Plate Picture, we offer a generous return policy. You have a 28-day window, starting from the date of product delivery, to initiate a return.

    To qualify for a return and a 100% refund, please ensure that the product remains in its original, pristine condition and that you have not utilized the mounting system. Return shipping costs are the responsibility of the customer. In the case of a partial return, please note that the original shipping costs are non-refundable.

    It's essential to provide complete shipping details and include a note with your order number inside the return package. You can send the return to the following address:

    175 Westella Road
    West Ella

    Once we receive your return package, we will promptly confirm its arrival and initiate the refund process. You can expect to receive your refund within 14 days from the date we receive the returned product.

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  2. Can I exchange Metal Plate Pictures products?

    Currently, we do not offer product exchanges. However, we do provide a flexible solution to meet your needs. If you wish to replace a Metal Plate Picture with another product, you can initiate a return within 28 calendar days of receiving the original order.

    Upon returning the item, you will receive a 100% refund as per our return policy. Following the refund, you are free to place a new order for the desired product. This approach ensures you have the opportunity to select an alternative piece that better suits your preferences.

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