Customer Service

Delivery and Returns

We hope you love shopping at Metal Plate Pictures. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Shipping occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Metal Plate Pictures Limited late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once. Please see table below for delivery charges.

Shipping and Delivery
Merchandise total * STANDARD
5—7 day shipping **
2—3 day shipping **
Next business day **
Up to £200 £16 £26 £33
£200.01—500.00 £21 £31 £38
£500.01—1000.00 £29 £39 £46
Over £1000.00 £34 £44 £51

*before tax and additional charges

**after processing if ordered by 12:00 noon GMT

Returns and Replacements

We want you to be completely happy with your Metal Plate Pictures order. If for any reason you are not satisfied, we will gladly accept the timely return of the merch as long asthe Magent system is unused, or defective Plates. Used Metal Plates cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

PLEASE NOTE Personalised Metal Plate Pictures CAN NOT BE RETURNED, Please be careful that the image you upload is of good qualiry.

Returning Gifts

When returning a gift, a refund will be issued to the recipient for the amount of the returned merchandise within 10 working days.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Metal Plate Picture order please note the reason(s) for, return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Metal Plate Pictures to process your return.

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