Customer Returns & Service
Standard UK Delivery
Using our Standard UK Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).
How long will it take to get my item?
We dispatch within no more than 2 working days, but in most cases can be next day or even same day!
Where do you post from?
Please check listing for specific areas.
Do you offer international postage for Metal Plate Pictures's?
Yes we do, please email us your destination prior to purchasing and will email you a competitive quote.
Get Standard UK Delivery
Before you place an order with us, please note the above listed timescales are estimates and as such are not guaranteed.
We make all our Canvases same or next working day and subsequently are unable to offer a next day or faster delivery than what is stated.
Please note that if you have placed a particularly large order with us it may take slightly longer to source and this may impact delivery windows.
Please be aware that during the sale period it may take slightly longer than the delivery time specified to dispatch your parcel due to the high volume of orders. Thank you for your patience.
All orders are dispatched with Royal Mail or in peak times a 3rd party courier service and signature maybe required upon delivery.
Once your order has been placed, you will receive an order confirmation email.
If you have not received this please contact us at email@example.com This confirmation of receipt of order is subject to stock availability and does not constitute a binding contract.
This email does not constitute or represent confirmation of the purchase. This will be issued at the time of dispatch.
Please note that UK orders may be dispatched in two separate parcels to speed up the delivery process, we will notify you if this is the case and you will be supplied with two separate tracking numbers.
It is not always guaranteed that your order will arrive on the same day, you can monitor your delivery using the tracking numbers provided.
All orders will only incur one delivery cost.
At Metal Plate Pictures we offer a "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us within 30 days* for a refund or exchange.
All items returned to us for a refund or exchange MUST be returned in pristine saleable condition, with original packaging and tags intact. If an item is returned to us and is found not to be in a saleable condition or is outside of our 30 day returns period, the item will not be refunded and will be returned to you at your expense. Unfortunately, we cannot accept returns that smell of smoke or are covered in pet hair.
Please note, personalised Metal Posters are none refundable.
In the event that you receive an item which is not as described, damaged or faulty, please contact us within 3 working days of receipt of your order to quickly rectify the situation.
We will provide you with a returns label to return the faulty items free of charge, and issue a replacement item via our service.
To make use of the free returns facility, you must follow returns process :
*NB, The 30 day returns period begins on the date of delivery of your order. All returns must be received back to us within the 30 day period.